Qualifications: | • Proven success in critical path software development, supervision and design • Diverse project management skills and real world agile software development environment experience • Effective collaboration on time sensitive projects employing advanced software development methodologies • An efficient, enthusiastic employee with a strong background in diverse development environments |
||
Professional Experience: | Apple, Inc., Cupertino, CA, Apr. - Aug. 2009, Nov. 2009 - Feb. 2011, April 2011 - Present Apple Developer Support Bug Screener and Developer Liaison - Assisted the Developer Support team by processing new and previously filed bugs relaying relevant information in and out of the organization; responded to incoming emails and sent customized, external filtered correspondence to developers when additional information was requested or feedback was provided to a developer. Worked to reduce the main bug and email queues while tracking and processing new batch emails when new products were GM'd or new seeds became available. Produced a custom text expansion group set with customized text shortcuts for the daily tasks the team was responsible for. Recorded process notes and helped with the training of new contractors in Developer Support. Attended meetings and followed up on issues filed by our team and other Apple employees and discussed issues that impacted the group. Customer Seeding Bug Screener - Assisted the Customer seeding team with analysis, parsing and escalation of incoming Sonar issues from customer seed team members in the field using Bug Bunker on top of Sonar and Radar. Relayed outgoing communications to customers from engineering via Bug Bunker, Radar and back through Sonar to customer seed team members. Participated in the preparation of software DVDs for semi-monthly packouts to customer seeds. Assisted with the printing and labeling of envelopes for the customer seed mailings. Collected and tallied frequently observed issues for a weekly Hot Issues summary report. Monitored customer seed team member discussion threads on the Apple Seed Team discussion boards. Installed pre-release OS software on test hardware and verified when possible, issues reported via the customer seed portal to Sonar. Aggregate Knowledge, Inc., San
Mateo, CA, Nov. 2006 - Jan. 2009 Tribe
Networks, Inc., San
Francisco, CA, 2004 - 2006 Topica,
Inc., San
Francisco, CA, 1999 - 2003 Opcode Systems, Inc., Palo Alto, CA, 1990 - 1996 and from 1997 - 1999 Title 2: Lead Quality Assurance Engineer - Integrated and maintained new quality assurance procedures, databases and test scripts. Managed computer and operating system integration for the Galaxy product line on the Macintosh platform. Implemented, tested and assisted in design of all new Galaxy and Galaxy Plus Editors librarian and editor modules. Developed an in-depth knowledge of all major synthesizer manufacturer’s products including Alesis, DigiTech, E-mu, Ensoniq, Kawai, Korg, Kurzweil, Lexicon, Roland, Sony, Waldorf, and Yamaha synths, effects and MIDI devices. Product Specialist for Studio Vision and Vision packages. Developed extensive knowledge of Opcode’s products including Studio Vision, Vision, Galaxy, OMS, Max, Audioshop and all of Opcode’s hardware MIDI interfaces. Designed and integrated technical support/customer service materials and forms. Implemented and maintained Opcode’s technical knowledge and customer complaint databases. InVision Interactive, Palo Alto, CA, Jan. - Oct. 1997 Technical Support Engineer - Directed all aspects of customer support department operations. Gained valuable experience in sound design production techniques. Supervised completion of audio content for InVision Techno Sample CD (CD #3). Answered phones, assisted customers with configuration and installation of all InVision Interactive products including CyberSound Studio, Gallery Audio Tools and InVision Interactive's sample CD collections. |
||
Relevant Experience: | Belief
Systems Recordings, Oakland, CA, 1994 - Present |
||
Education: | High
School Graduate - San Dieguito High School, 1987 |
||
Music Projects: | •
Wrote and produced “Tesseract” - Released
on the Natural Music Head
Travel CD compilation |
||
Computer
|
Extensive knowledge of and experience with Mac OS X and Windows 98/NT4/XP/2000/Vista operating systems; over twelve years of internet application design environment, feature scoping and browser testing experience with desktop and cell phone-based browser applications including Internet Explorer 6 and 7, Firefox, Camino, SeaMonkey, Shiira, Opera, Flock, Apple's Safari browser and Charles as well as productivity applications like Microsoft's Office Suite including Entourage, Word, Excel and PowerPoint, Mac OS X applications like OS X's Mail.app, Parallels, VMWare, Graphic Converter, Skitch, Dreamweaver, Illustrator, Photoshop and Acrobat for CS4, OmniGraffle, iPhoto, iMovie, iDVD, Still Life, Toast, MySQL Query Browser, BBEdit, TextMate, Smultron, MySQL and Oracle databases, FileMaker Pro, Unix, BSD and related terminal applications as well as command line application experience with apps like Vi, Vim, less, cat, touch, more, tail, screen and many others; extensive knowledge of basic HTML coding, as well as basic Javascript and CSS experience; Proficient technical documentation review and creation skills including Word processing and PDF document creation with programs such as Microsoft Word, Adobe Acrobat, Apple's Pages and OS X's TextEdit; Experience with configuration and troubleshooting of hardware and software for all of the listed operating systems. Familiarity with wiki markup languages such as Wikipedia, MoinMoin and Atlassian's Confluence Wiki and the Jira bug tracking software, Mozilla's Bugzilla and the open source bug tracking software application Roundup. Hands-on, real-world experience with ProTools and associated hardware and software, as well as Sound Designer, Sound Designer II, Sample Cell II, Native Instruments plug-ins and effects, ProSoniq plug-ins and effects, Sound Edit Pro, Audition, Sound Forge, Alchemy, Peak, Deck, Recycle, Reason, Live, Logic 8, Digital Performer, Cubase, Audacity, Soundtrack and GarageBand; experience with audio batching and editing applications like SonicWORX, Barbabatch, and MetaSynth sound editing apps as well as experience with and installation of hundreds of VST, VSTi, TDM, RTAS, MAS and Audio Units plug-ins including Native Instruments, ProSoniq, TC|Works suite, SFX Machine RT and hundreds of others; extensive exposure to and experience with various hardware synthesizer and sampler interfaces from the larger manufacturers like Yamaha, Roland, Korg and Kurzweil and the many specialty manufacturers such as Clavia, Access and Studio Electronics. |